Help center

From setup to your first result.

Find the next step, understand an assessment, or get unstuck.

Common questions

Why is ownership verification failing?

Use the exact record name and value shown in your workspace. DNS changes can take time to propagate. For file verification, serve the value as plain text at the specified URL, without a redirect or login.

Why can’t I start another assessment?

One assessment can run at a time. Wait for the active run or stop it, then check your remaining allowance on the Billing page.

My webhook did not arrive. What should I do?

Open Webhooks in your workspace and inspect Delivery history. Your receiver must accept public HTTPS requests, validate the signature, and return HTTP 2xx. After fixing it, choose Redeliver.

I cannot sign in. Is there a password reset?

Self-service password reset is not available in this beta. Check that you are using the email and password you registered with. For account access assistance, contact the service team below. Never email your password or API key.

Contact

Still need help?

For account access, billing, or data requests, contact the PeachJam service team. Include your assessment ID if relevant, but keep credentials private.

Contact the service team